I. GENERAL PROVISIONS

These General Terms and Conditions govern the relationship between users of the website and the travel agency regarding the use of the website and the booking of travel services
By accessing the site and making a reservation, the user declares that they are familiar with these General Terms and Conditions and accept them.

 

II. COMPANY INFORMATION

  • Company: ХОЛИДЕЙОБ ТУРИЗЪМ
  • UIC: 203293180
  • Registered office and business address: БЪЛГАРИЯ, с. Борино (4824), ул. Марица, 4
  • Contact email: info@infoholidayob-com
  • Phone: 0700 70 722

III. SUBJECT OF SERVICES

The website provides information and the option to make online reservations for:

  • travel packages and excursions;
  • organized trips;
  • additional travel services.

The agency acts as an intermediary or organizer, depending on the specific service.


IV. USER REGISTRATION

Registration on the website is required to make a reservation.
The user agrees to:

  • provide accurate and up-to-date information;
  • not use someone else’s information or false information;
  • to safeguard their login credentials.

The agency is not liable for damages caused by the unauthorized use of a user account.

V. RESERVATIONS

A reservation is considered made once the user:

  1. selects a service;
  2. fills in the required information;
  3. receives confirmation from the agency via email or through the website system.

The agency reserves the right to confirm or decline a reservation in the event of unavailability or other objective reasons.


VI. PRICES AND PAYMENT METHODS

All prices published on the website are in euros (EUR) and include the services described in the respective offer, unless otherwise expressly stated.

In certain cases, prices may also be displayed in Bulgarian leva (BGN), with the conversion performed at the official fixed exchange rate of the Bulgarian National Bank – 1 EUR = 1.95583 BGN. In the event of a discrepancy due to rounding, the amount stated in euros (EUR) shall prevail.

Supported payment methods are:
– online payment by credit card;
– bank transfer;
– payment at the office.

VII. CANCELLATIONS AND WITHDRAWAL FROM THE SERVICE

The customer has the right to cancel a reservation.

The cancellation terms (deadlines, fees, and refunds) are:

  • described in the specific offer or communicated separately by the agency.

In case of failure to meet the deadlines, the agency reserves the right to retain part or all of the amount paid.


VIII. RIGHTS AND OBLIGATIONS OF THE USER

The user has the right:

  • to receive information about the service;
  •  to use the website in accordance with its intended purpose.

The user is obligated:

  • to comply with these General Terms and Conditions;
  • not to misuse the website;
  • not to infringe upon the rights of third parties.


IX. RIGHTS AND OBLIGATIONS OF THE AGENCY

The agency has the right:

  • to modify the content of the website;
  • to refuse reservations for valid reasons;

  • to update the General Terms and Conditions.

The Agency undertakes:

  • to provide services in good faith;
  • to protect users’ personal data.

X. LIABILITY

The Agency shall not be liable for:

  • delays or changes caused by third parties;
  • force majeure;
  • inaccurate information provided by the user.

XI. DATA PROTECTION

Users’ personal data is processed in accordance with the Privacy Policy published on the website.

 

XII. CHANGES TO THE TERMS AND CONDITIONS

The Agency reserves the right to amend these General Terms and Conditions at any time.
Amendments take effect upon their publication on the website.

 

XIII. GOVERNING LAW

For all matters not expressly provided for herein, the laws of the Republic of Bulgaria shall apply.